GFB Frequently Asked Questions

Your Pre-Paid Order must be placed and paid on or before the “ORDER BY” date of each month.
Click here to check out in our calendar the ordering/payment deadlines.

What is the North Okanagan Good Food Box?
We are a volunteer run, non-profit, monthly bulk produce buying initiative which helps families include more fresh fruit and vegetables in their meals.
How much does the Good Food Box Cost?

We offer two different boxes:  Small $12 and Large $20
For more details CLICK HERE

What is in the Small and Large Good Food Box?
This will depend on the season, cost and the availability of the produce. A Small box includes approximately 9-11 items weighing a total of 9-11.5lbs. A large box includes approximately 9-11 items weighing a total of 18.5-24lbs.
Is the produce local?
The Good Food Box prioritizes purchasing local food first.
How do you get your produce so cheap?
The economic cost of the Good Food Box is made possible by group buying fresh local and regional produce at economical wholesale prices. Volunteer labour for sorting and packing is also key to keeping the prices down.
Do you have recipe ideas for all the produce I received?

Our monthly newsletter includes delicious meal ideas featuring the produce included in every box. The newsletter also includes a cost savings for every month.

When and where can I pick up my box?

 

Distribution Day for all location is the third Thursday of the month, except Falkland which is the third Wednesday of the month

Armstrong Zion United Church
2315 Pleasant Valley Road Armstrong, BC BC V0E 1B0
Pick up Hours: 1:00 pm – 4:00 pm Distribution Day: Third Thursday of the Month

Cherryville Community Hall – TEMPORARILY SUSPENDED, PICK UP IN LUMBY
158 N Fork Rd Cherryville, BC BC V0E 2G3
Distribution Day: Third Thursday of the Month 2pm – 4pm

Enderby Senior Centre
1101 George Street Enderby, BC BC V0E 1V0
Pick up hours: 1:00 pm – 4:00 pm Distribution Day: Third Thursday of the Month

Falkland Community Hall
5706 Okanagan Hwy Falkland, BC BC V0E 1W0
Pick up Hours: 4:00pm – 5:00pm Distribution Day: Third WEDNESDAY of the Month

Lumby Museum
1785 Glencaird Street Lumby, BC BC V0E 2G0
Pick up Hours: 11:00 am – 1:00 pm Distribution Day: Third Thursday of the Month

Silver Creek Community Hall (Salmon Arm)
3048 Hornsberger Rd Salmon Arm (Silver Creek) BC V1E 3H1
Distribution Day: Third Thursday of the Month. 6pm – 6:15pm

Vernon Trinity United Church
3300 Alexis Park Drive Vernon, BC BC V1T 6G8
Pick up Hours: 2:00 pm – 4:00 pm Distribution Day: Third Thursday of the Month

Vernon All Saints Anglican Church
3205 27th St Vernon, BC BC V1T 4W8
Note: Parking Lot access is on 26th St
Pick up Hours: 2:00 pm – 6:00 pm Distribution Day: Third Thursday of the Month

Vernon St. John’s Lutheran Church
6525 Okanagan Landing Rd. Vernon, BC, V1H 1M5
Pick up Hours: 10:30 am – 12:00 pm
Distribution Day: Third Thursday of the Month
Contact: Diane 250-306-7800

Westside Head of the Lake Hall
118 Head of the Lake Road Westside, BC BC V1H 2A2
Pick up Hours: 1:00 pm – 4:30 pm Distribution Day: Third Thursday of the Month

What are the deadlines for ordering?

Click here to check out in our calendar the ordering/payment deadlines with their corresponding pick-up dates!

Who can order a Good Food Box?
Anyone can order a Good Food Box within our service areas of Vernon, Lumby, Cherryville, Armstrong, Enderby, Westside and Falkland.
Can I order every month?
You can order each month or by subscription. With our online ordering system you can tailor your order to your monthly needs.
How do the automatic subscriptions work?
Automated monthly subscriptions help ensure you don’t forget to make your order every month!

The monthly automated subscription option is only available using a credit card at the moment.

PLEASE NOTE! Orders made for subscriptions have a cut off date, and credit card charge date, of the 5th day of every month.


Why a different cut off for subscriptions?

We had to modify the cut off date for subscriptions because every month the second Tuesday falls on a different amount of days from the 1st of the month. Some months it could be 7 days, most other months its days more. Since subscriptions work to submit your order automatically every month, they need to be set with enough time so that they will never be submitted or charged after a regular cut off day. We added a couple days for leeway just in case something unforeseen happens with your order.

How do the order and renewal dates work out?
Subscriptions can be hard to understand sometimes so we hope to explain how they work here for you:

Any subscriptions made after the 5th day of every month (for the next months box) are charged upon starting your subscription. Please see the future charge dates shown.

If it is after the 5th day of the month, but it still happens to be a few days until the regular non-subscription cut off (Second Tuesday of the month) you can make a REGULAR, non-subscription order to get your box for the immediate/impending pickup date.

Examples of the timelines for ordering a subscription box:

Example 1) You subscribe anytime between the 6th day of the CURRENT month until the end of that CURRENT month. Your card will be charged now as you complete your subscription order. Your box will then be ready for pickup on the NEXT month’s pickup day. From then on your subscription will process and charge every month on the 5th day of the month.

Example 2) You subscribe anytime between the 1st to the 4th day of the current month. Your card will be charged now as you complete your subscription order. Your box will then be ready for pickup on the CURRENT month’s pickup day. From then on your subscription will process and charge every month on the 5th day of the month.

If you have any questions about how the subscriptions work, please contact us using our contact page.

Can I substitute items in my Good Food Box?
To keep costs low for everyone, the contents of each box is standardized by the Good Food Box. No substitutions.
How do I order a Good Food Box?

For your convenience, orders can be placed online through our online ordering system or in person at one of our many partner agencies listed below.

Can a friend pick up my Good Food Box on my behalf?
Yes. Please contact your area coordinator prior to distribution day to make these special arrangements.
What if I don’t pick up my box on distribution day?
Boxes not picked up on distribution day will be donated and are non-refundable. So please be sure to mark the pick-up date and time in your calendar.
What if I can’t make it to pick up my Good Food Box due to unforeseen events?
Please contact your area coordinator prior to distribution day to make these special arrangements.
Can I sponsor a box for someone else?

Absolutely! If you wish to purchase a box or subscription on behalf of a friend or loved one please be sure they are aware of the pick up day(s)/time and location. Or if the person you want to sponsor lives with a mobility issue preventing them from picking up their box, delivery is available on a pre-approved basis. Please visit our delivery section for further details.  

If you prefer to make an anonymous monetary donation, you can do so online through our donations page or in person at one of local partner agencies. Additionally; if you require a tax receipt for your donation, please visit the CFNO in person or through their online portal to make a donation.

How do I pay for my Good Food Box?

We accept payments through our online ordering system or in person at a designated host site. In person- we accept cash payments. Online we accept credit cards or etransfers. Follow the prompts at the time of ordering.

Do you accept credit cards?

Yes. Credit cards can be used for online ordering. There is a 3%+.30 cent processing fee on all credit card transactions.

Do you accept etransfers?

Yes. Please follow the prompts when you are placing the order online.

Can I get a refund?

Please use the contact us form to discuss a possible credit for the next month.

What day do I pick up the Good Food Box?

The third Thursday of every month.

Can I have my box delivered?

Due to a limited number of volunteer delivery drivers the delivery service is offered to pre-approved applicants only. Individuals who for health or mobility reasons are unable to pick up their box may qualify for delivery. Please use our contact us form to see if we can accomodate. Delivery is an additional $3 fee per delivery. 

I have been pre-approved for delivery, when will my Good Food Box be delivered?

Our volunteer drivers deliver Good Food Boxes on the third Thursday of the month. Under normal circumstances, your box should arrive in the late morning or early afternoon. Please note that we cannot guarantee an exact delivery time. However, delivery drivers will call clients prior to delivery.

I have been pre-approved for delivery, what happens if I’m not home on delivery day?

Drivers will only try to deliver once. If you anticipate not being home, please note at the time of ordering where to leave your box. Drivers will adhere to your instructions and try to tuck it out of sight. The Good Food Box is not liable for boxes that go missing. Finally, there will be no refunds for people who do not provide alternate instructions and who do not answer the door.

Pickup Location Information

Your Pre-Paid Order must be placed and paid on or before the “ORDER BY” date of each month.
Click here to check out in our calendar the ordering/payment deadlines with their corresponding pick-up dates!

Vernon Pickup Location Information

Trinity United Church
3300 Alexis Park Dr., Vernon, BC, V1T 6G8
Pick up Hours: 2:00 pm – 4:00 pm
Distribution Day: Third Thursday of the Month
Contact: Diane 250-306-7800

OR

All Saints Anglican Church
3205 27 St, Vernon, BC, V1T 4W8
Note Parking Lot access is on 26th St
Pick up Hours: 2:00 pm – 6:00 pm
Distribution Day: Third Thursday of the Month
Contact: Diane 250-306-7800

OR

St. John’s Lutheran Church
6525 Okanagan Landing Rd. Vernon, BC, V1H 1M5
Pick up Hours: 10:30 am – 12:00 pm
Distribution Day: Third Thursday of the Month
Contact: Diane 250-306-7800

 

Lumby Pickup Location Information

Lumby and District Museum
1785 Glencaird St Lumby, BC , V0E 2G0
Pick up Hours: 11:00 am – 1:00 pm
Distribution Day: Third Thursday of the Month
Contact: Linda 778-473-5410

Cherryville Pickup Location Information

Pick up in Cherryville has been temporarily suspended until a local Good Food Box volunteer has been found.

If you are interested in being our Cherryville GFB volunteer please reach out!
We would like to connect with you!

Westside Road Pickup Location Information

Head of the Lake Hall
118 Head of the Lake Road
Pick up Hours: 1:00 pm – 4:30 pm
Distribution Day: Third Thursday of the Month
Contact: Gary at 250-542-5094

Falkland Pickup Location Information

Falkland Community Hall
5706 Okanagan Hwy, Falkland, BC. V0E 1W0
Pick up Hours: 4:00 pm – 5:00 pm
Distribution Day: Third Wednesday of the Month
Call Anne Marie at 250-379-2762  to arrange pick-up.

Armstrong Pickup Location Information

Zion United Church
2315 Pleasant Valley Blvd, Armstrong, BC, V0E 1B0
Pick up Hours: 1:00 pm – 4:00 pm
Distribution Day: Third Thursday of the Month
Contact: Louise 250-546-2633

Enderby Pickup Location Information

Enderby Seniors Centre
1101 George, Enderby, BC, V0E 1V0
Pick up Hours: 1:00 pm – 4:00 pm
Distribution Day: Third Thursday of the Month
Contact: Vallerie 250-859-4494 – email: valleriebryne@gmail.com

Silver Creek Pickup Location Information

Silver Creek Community Hall
 3048 Hornsberger Rd, Silver Creek, BC V1E 3H1
Pick up Hours: 6:00 pm – 6:45 pm
Distribution Day: Third Thursday of the Month
Contact: Tara Bradley 250-306-0110 or 250-803-5810

Pre-Payment Ordering Options

If you are not able to place an order online, you can make an order in person and pay and pickup up at suitable location near you.
Click on the location of your choice below to find out more details.

Your Pre-Paid Order must be placed and paid on or before the “ORDER BY” date of each month.
Click here to check out in our calendar the ordering/payment deadlines with their corresponding pick-up dates!

Vernon Pre-Payment
PAY at the following organizations:

Independent Living Vernon
3402 27th Avenue, Suite 107, Vernon, BC, V1T 1S1
Hours: Monday to Thursday 8:30am – 3:30pm
Phone: 250-545-9292

OR

North Okanagan Youth & Family Services Society
3100 32nd Ave, Vernon, BC, V1T 2L9
Hours: Monday to Friday 8:30am – 4:30pm 
Phone: 250-545-3572

Lumby Pre-Payment
PAY at the following organizations:

Whitevalley Resource Centre
 2114 Shuswap Ave, Lumby, BC, V0E 2G0
Hours: Monday to Friday 9am – 4pm
Phone: 250-547-8866

Cherryville Pre-Payment
PAY at the following organizations:

No prepayment location available at this time.

Westside Road Pre-Payment
PAY at the following organizations:

OKIB Health
76 Head of the Lake Rd, Vernon, BC, V1H 2A2
Hours: Monday to Friday 8am – 4:30 pm
Phone: 250-542-5094

Falkland Pre-Payment

No prepayment location available at this time. 

Armstrong Pre-Payment
PAY at the following organizations:

Armstrong Food Bank
3459 Pleasant Valley Rd, Armstrong, BC, V0E 1B2
Hours: Monday & Thursday 9am – 4pm
Closed 12pm – 1pm
Phone: 250-546-3465

OR

Gathering Grounds
3305 Smith Dr #5, Armstrong, BC, V0E 1B1
Hours: Monday to Friday 10:30 am – 4:30 pm & Saturday 11am – 4pm

OR

Contact: Louise 250-546-2633

Enderby Pre-Payment
PAY at the following organizations:

Enderby and District Resource Centre
1110 Belvedere St, Enderby, BC, V0E 1V0
Hours: Monday to Thursday 10am – 4pm
Phone: 250-838-9446

Your Pre-Paid Order must be placed and paid on or before the “ORDER BY” date of each month.
Click here to check out in our calendar the ordering/payment deadlines with their corresponding pick-up dates!

If you cannot find an answer to your question, feel free to submit your question to us.

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